Our 60-day money-back guarantee applies to the first purchase of each product. Repeat purchases and subscription renewals of a product you have bought before do not start a new guarantee period.
Please contact our customer support team before returning any items. We will review your request and provide the appropriate authorisation, returns number and correct returns address. Please wait for these instructions before posting anything back.
The first-purchase restriction concerns the money-back guarantee. It does not mean that every other return or refund request is automatically refused; our team will review your circumstances.